Refund Policy
At CoastalRibbonBay, we take pride in the quality and freshness of our pizzas. Our refund policy is designed to provide you with peace of mind when ordering from our website, coastalribbonbay.sbs. Please review the following terms to understand how we handle returns and refunds.
Cancellation Policy
If you need to cancel an order, please do so within 10 minutes of placing the order. Orders canceled after 10 minutes may be subject to a cancellation fee, as the preparation of your pizza may have already begun.
Quality Issues
If you are not satisfied with the quality of the pizza or believe it does not match what was ordered, please contact us within 2 hours of receipt. You can reach us at +39 011 440 7408. Ideally, we would require a photograph of the product for verification purposes. Depending on the situation, we may offer a replacement or a refund to the original method of payment.
Incorrect Orders
If you receive an incorrect order, contact us immediately at +39 011 440 7408. In most cases, we will offer to send the correct pizza without any additional charge or provide a full refund.
Non-Delivery
If you do not receive your pizza due to our error, we will issue a full refund of the purchase price. However, if the non-delivery is due to an incorrect address or other information provided by you, we may not be able to offer a refund.
Refund Processing
All refunds are processed in €. The refunded amount will be credited back to you within 5-7 business days, depending on your bank's policies.
Exclusions
Refunds are not available for gift certificates, promotional items, and any consumable items that have been used, except in the case of quality issues.
Contact Information
For any queries regarding our refund policy, please contact us at:
- Phone: +39 011 440 7408
- Address: Pizzeria Napoli Street, Turin, 10122, Italy
Policy Updates
This policy was last updated on January 1st, 2023. CoastalRibbonBay reserves the right to change or update this policy at any time. Any adjustments to our policy will be clearly communicated on our website, coastalribbonbay.sbs.
Acknowledgement
By placing an order on coastalribbonbay.sbs, you acknowledge that you understand and agree to the terms outlined in our Refund Policy.